Articles

 Do I need a PayPal account to use the PayPal gateway ?

You do not need a PayPal account to use PayPal as a payment gateway. Simply select the PayPal...

 How can I cancel my service(s) ?

We take client satisfaction very seriously and will do everything we can to ensure that you have...

 How do I recover my client area password ?

Client area passwords can be recovered by using the "Recover Password" link found at the bottom...

 How do I update my billing information ?

Login to the client area. Locate the link labeled "Update your details". Under the "My...

 How do I upgrade or downgrade my hosting service(s) ?

Upgrading or Downgrading a service that you have with us is very easy and takes a matter of...

 How long does it take to activate my account ?

Most products are activated immediately after we receive confirmation of payment. If your order...

 I'm going to be away for a while, what do I do about invoices ?

If you know you're going to be away when an invoice is upcoming, please add credit to your...

 My order was marked as fraud, help !

Hostrology.com uses a number of systems to ensure an order is legitimate in order to cut down on...

 What happens if I forget to (or am unable to) pay my invoice(s) ?

At Hostrology.com we understand that for one reason or another, you might not be able to pay your...

 What is your payment and refund policy ?

hostrology.com does not offer refunds on any of our services.  However we are commited to...

 Why has my account been suspended ?

If you are recieving an "Account Suspended" page when trying to access your site, it could be...